Essential Travel Ltd. is authorised and regulated by the Financial Services Authority.This policy is underwritten by AXA Insurance UK plc.

Travel Insurance Glossary

Complaints Procedure

If you are not happy with our service, write to:
Customer Services, Essential Travel Ltd, Princess Caroline House, 1 The High Street, Southend-on-Sea, SS1 1JE

If you are still not satisfied, you can ask the Financial Ombudsman Service (FOS) to review your case. Their address is South Quay Plaza 2, 183 Marsh Wall, London E14 9SR. Phone 0845 080 1800. The FOS can deal with most complaints about your insurance policy. Referral to the FOS will not affect your legal rights to take action against us.

Contact Lenses
Cooling Off Period
Curtailment
Death Cover
Death of a relative whilst away

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