• ESSENTIAL TRAVEL LIMITED
  21 Ganton Street
  London
  W1F 9BN

1) The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you the ability to print this document. Use this document to decide if our services are right for you.

2) Whose products do we offer?
Our products are provided by AXA Insurance UK PLC

3) Which service will we provide you with?
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4) What will you have to pay us for our services?
There will be no fee payable to us. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

5) Who regulates us?
ESSENTIAL TRAVEL LIMITED, 21 Ganton Street, London, W1F 9BN is authorised and regulated by the Financial Services Authority. Our FSA number is 300175. Our permitted business is arranging general insurance contracts. You can check this on the FSA's Register by visiting the FSA's website or by contacting the FSA on 0845 606 1234.

6) Ownership
No insurer owns any of our share capital.

7) What to do if you have a complaint
If you wish to register a complaint, please contact us:
...in writing Write to Essential Travel Limited, 21 Ganton Street, London, W1F 9BN
...by phone Telephone 0845 803 5434 If you cannot settle with us, you may be entitled to refer it to the Financial Ombudsman Service.

8) Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.

9) Auto Renewal Policy
To ensure our customers receive continuous cover, Essential Travel has introduced an auto-renewal process for annual multi trip policies. Auto renewal means that your travel insurance policy will be automatically renewed at the end of your policy, so you don't have to worry about remembering to do it yourself.